By car: Parking at the hospital’s car park requires a parking ticket. Therefore you must purchase a parking ticket, when parking your car. You buy the ticket from one of the ticket machines located on the car park.

• Hourly rate 17,00 DKK.
• Daily rate 76,00 DKK.
• Parking fine 726,00 DKK.

Public transport: If you are travelling by public transport, bus stops are located at the hospital at respectively Strandpromenaden and Sundvej.

The Regional Hospital Horsens is a no-smoking area. Patients who smoke are offered nicotine substitutes during their stay.

The hospital disclaims all responsibility for valuables such as jewellery, money and other similar items. You should therefore only bring with you items that you absolutely need.

At the hospital we focus on ensuring that, as a patient, you are provided with healthy and tasty meals, which are prepared according to your requirements. Proper meals contribute to your treatment and recovery.

For visitors or relatives it is possible to purchase food from the hospital’s canteen.

You find the canteen by Entrance C at the basement level. It is only possible to pay by credit card and not cash. The canteen's opening hours are: Monday to Friday 08.00-09.30 and 11.00-13.30 and 17.30-19.00 (except Friday).

It is possible to buy some food and presents at the hospital's kiosk in the foyer, which is located at entrance A.

Kiosk opening hours: All weekdays from 08:00 to 17:00. Saturday and Sunday from 12:00 to 15:00.

During your stay at the hospital you can access the free wifi form your own phone, tablet or computer.

As the hospital uses technical equipment which may be affected by radio waves emitted from mobile phones, there are some areas where the use of mobile phones is not permitted.

To find out where these areas are, please consult the boards hanging in the individual departments. We further ask you to show some consideration for your fellow patients. We kindly ask you to respect these requests.

Visitors are always welcome at the hospital. However, we kindly ask you to bear in mind meal times and the afternoon rest period and for your understanding when patients are tak-en for examinations, treatment and rehabilitation.
We encourage relatives and visitors to take an active role in helping patients cope with their illness or rehabilitation.

Patient safety is a major priority for us at the hospital. This means, for instance, that we continually carry out various safety procedures. These procedures are performed several times during the course of your treatment, which means that you may experience that you are being asked about the same things several times.

For safety reasons all inpatients receive an ID bracelet to wear on their wrist.

You are entitled to know what is in your medical record. If you wish to do so, a member of staff in the department will go through your medical record with you. You can also view your medical record yourself at www.sundhed.dk.

All hospital staff has a duty of confidentiality. This means that staff can only disclose information with your permission.

When it is relevant for carrying out tour examinations or your treatment, the hospital will exchange information from your record with other healthcare professionals without your consent, such as other hospitals, departments, your own doctor, specialist or district nurse. You can request at any time for your information not to be passed on.

Each department organises its work schedule so as to make waiting times as short as possible. However, unforeseen events may occur, so please be prepared that you may have to wait.

If a situation arises during the course of your treatment in the hospital where you consider making a complaint, please contact the department’s staff or management so that you can attempt to resolve the problem together.
You can also write to the manager of the department where you are being treated, to the hospital’s management or to the Regional sec-retariat of the Central Denmark Region.

You may also choose to write directly to the National Agency for Patients’ Rights and Complaints (www.stps.dk).
If you suffer any physical or mental harm relating to your treatment at the hospital, you have the opportunity to seek compensation from a public compensation scheme.

You need to report your claim to the Patient Insurance Association: www.patienterstatningen.dk

If the complaint includes compensation for physical injury caused during an examination, treatment or other procedure, write to:

Patienterstatningen (Patient Insurance Association)
Kalvebod Brygge 45
1560  København V
Tlf.: 3312 4343

To read more about the Patient Insurance Association, visit www.patienterstatningen.dk

You find the Information in the foyer. The Information helps you with any questions you may have. For instance they help with transferring calls to the departments, give directions, as well as answering many different requests. You are always more than welcome to contact the Information with your questions and inquiries.

Tel. + 45 7842 5000

A team of volunteer helpers is affiliated to the hospital. They are available in the departments and hospital foyer. If you need help in finding your way around, want to have a chat, take a walk outside your department or have the newspaper read to you, the volunteers are on hand to help you. You will recognise them from their green waistcoat.

If you are admitted for more than two days, you will be assigned a contact person who is primarily responsible for the course of your treatment in hospital.

The hospital has a chaplain affiliated. If you would like a visit from the hospital chaplain or your own chaplain, the nursing staff will assist in arranging this.

Some of the duties of the patient office include helping patients and relatives with:

• information, guidance and advice
• patient rights

Patient office: Regional Administration Viborg,
Skottenborg 26, DK-8800 Viborg
Tel. +45 7841 0444
(Mon. – Thu. 10.00-12.00),
patientkontoret@regionmidtjylland.dk

Map of the hospital